Tags are labels or keywords used to categorize video Recording and Screenshot s, based on their characteristics or attributes. For instance, they can classify calls according to their purpose or nature, such as troubleshooting, training, inspection, etc.

By applying tags to remote support calls, users can easily identify, and filter calls based on specific criteria. This aids in effectively monitoring and managing calls, as well as creating a well-organized repository of recordings and images in Gallery for easy retrieval and reference when needed.