Whenever a call asset is created on Plutomen Connect, whether it’s a screenshot or a video recording, it must be categorized and can be tagged with single or multiple tags. Categories, such as inspection, troubleshooting, maintenance, and others, are predefined based on the app’s use case. Tags, however, are custom-created by administrators to enhance categorization and retrieval of recordings and images.

Recording trends provides insights into where media is being generated. Many companies track this activity as it helps build a repository of real-life, on-ground information, which can be invaluable for analysis, decision-making, and knowledge sharing.