Admin users can oversee overall usage, adoption, and recording trends over a specified time duration. Additionally, administrators have access to all user recordings and screenshots.
Key Capabilities #
- Usage Analytics
- Monitor overall activity on the platform within a selected time range (daily, weekly, monthly, or custom).
- Track the number of sessions, frequency of use, and active vs. inactive users.
- Understand adoption patterns across teams, departments, or locations.
- Recording Trends
- Access reports on the volume and duration of user recordings over time.
- Identify which teams are actively leveraging recordings for documentation, knowledge sharing, or training.
- Spot patterns of high or low engagement that may indicate training needs or process bottlenecks.
- Adoption Metrics
- Evaluate platform adoption by analyzing how many users are consistently using the available features.
- Detect underutilized features, enabling admins to create awareness or provide targeted training.
