Keyur B

Keyur B

November 15, 2022 8 minutes to read

Remote Video Inspection Process: Guidelines for hassle-free Operations

Remote Video Inspection Process: Guidelines for hassle-free Operations

The 2020–2021 pandemic was very difficult to handle, and had a direct impact on company operations. As you know, during the pandemic, supply chains seized up, because having physical contact was very risky, owing to some rules and regulations. However, all these enterprises had to conduct necessary asset inspections and comply with industry standards and auditing requirements. And why not? After all, inspections are the most important aspect of any kind of business. Hence, businesses were looking for effective solutions to continue operating despite any outside challenges they might be experiencing.

According to the Statista, frontline workers reported jobs insecurity (12% vs 7%), poor physical and mental health (6% vs 4%), and a much-increased chance of COVID-19 infection. In tough situations like these, Remote Video Inspection Process proved to be a savior for many businesses. After the pandemic, many businesses felt an increased need for conducting remote inspections instead of risking their life. toward remote inspection. From industrial management, risk, and asset management to remote visual inspection, it has proved its importance and increased the demand for remote inspection.

This article will provide a complete overview of the Remote Video Inspection Process. But before jumping straight to the remote video inspection process, let’s understand the meaning of the Remote Video Inspection.

What is Remote Video Inspection?

Remote Video Inspection, also known as remote Visual Inspection, is a procedure that utilizes real-time video technology using which an expert inspects the equipment, customer product, or any device that is malfunctioning or needs installation. By using a remote inspection software, it becomes possible for technicians to remotely troubleshoot issues through equipment such as tablets, smartphones, remote cameras, or connected glasses and headsets. Remote inspection is quite similar to visiting an in-person on-site.

Options for remote video inspection have been available for some time, but many businesses thought they were niche or even unneeded for everyday operations. But the scenario completely changed in the aftermath of the pandemic since businesses had to continue operating even in tough situations. Many companies started adopting digital technologies in inspection operations.

Through this remote video inspection procedure, it is possible to verify the equipment’s quality and integrity in accordance with business and industry requirements without leaving the office. In many different industries, remote visual inspection enables employees to work together from thousands of miles away or in difficult-to-reach places or equipment.

As you are now clear about what is Remote Video Inspection, let’s see how the entire remote video inspection process work under the hood.

How does Remote Video Inspection Process work?

Remote Video Inspection process

Remote video inspection allows inspectors to reliably conduct the inspection without making a trip. Remote inspection improves safety while assuring a thorough inspection. Hence, it is better to go with remote visual inspection rather than spending more hours each day travelling on site. The Remote Video Inspection might be similar to a regular inspection in many ways. There are various inspections that are all led by an expert who conducts the inspection through remote video chat. Here is how remote assistance work.

Step#1. The inspector can start a video call with the clients or owner by using a remote visual assistance software. To start a video call, inspectors need to share the link with the client. Clients may use their phone to confirm their position by displaying the inspector their street address on camera.

Step#2. After that, they can show the inspector any areas of interest. In this video inspection, inspector can zoom, take screenshots and videos. They can also make important notes, add necessary comments, and many more.

Step#3. With Remote video inspections one can easily perform inspections for clients, and businesses. Inspectors can solve many problems, which may take much time to get resolved.

Effective Tips For Remote Video Inspection Process

Selecting The Right Technology

Access to that technology which is useful and which offers great features with certain requirements. While choosing the technology that best meets RVI needs, the following two factors should be consider:

  • Internet connectivity: There are certain questions that needs to be consider while selecting appropriate technologies. These includes does both the parties have access to the internet through a cellphone service, Wi-Fi, or some other means? The connection source is reliable or not? Hence, choose the right technology and take precautions against lost connections or disruption.
  • Approved technologies: There’s lot of confusion that which technologies should be adapted? But currently there are jurisdictions which support RVI using smartphone video software. These are widely used norms, and using them is often simple. But make sure that you consider approved and acceptable technology that all parties doing the RVI are at ease.

Select The Right Software

After selecting technology, you need to select the right software. Select appropriate software as the team prioritized repairs by seeing the issue remotely and studying their technical documents while utilizing and diagnostic tools. As a result, there was no longer a requirement for highly qualified experts to provide customer service or conduct site visits. With RVI employees and frontline workers can now able to accept or revoke work orders, verify emergency requests and can also mange project remotely. AR remote assistance can identify potential problems at an early stage.

If you want extensive audits with real-time visibility to enable smooth inspection and enhance quality standards, contact us to learn more about our services.

Choose the Right Smart Glass & Headsets

Nowadays, more businesses are going with AR (augmented reality) in order to digitalize processes and workflow for their frontline workers. Workers need the correct wearable so that they can stay connected and enhance productivity. However, which will be the best smart glasses for your frontline workers. With glasses or a headset, wearable AR technology adds visual into the surroundings of the user. The remote assistance such as RealWear, smart glasses, and Hololens serves as small, hands-free computers that display and save data. You are suggested to choose the right remote assistance wearable for your business.

Conduct Precise Location Verification

The most important aspect of any Remote Video Inspection is the location. Verification is essential and need to clearly mention that the Remote Video Inspection is taking place at the intended site, which includes a particular location, inside a structure. However, there are several approaches to perform this, and they will differ from each project. Hence verification of location is very much essential for any business.

Read more: Power your people with Augmented Reality based Remote Assistance

Establish Clear Guidelines

It is very critical for frontline workers to have all the detailed information about pandemic precautions while they are on job. Employees may have the assurance they need to keep safe by setting clear standards and procedures on how to set up an RVI and ensuring sure all field technicians have received the necessary training and are available on board. Clarifying RVI practices and spreading them to all stakeholders, including clients, can be very beneficial. Avoid ambiguity, rules and protocols which shows that what field employees should do and should refrain from doing.

Have Good Communication

In every firm, effective communication is crucial. When everyone is attempting to adjust to new methods of functioning due to the pandemic, it is even more crucial. Companies who keep their employees “informed,” including incorporating them in conversations and research projects, perceive a stronger level of collaboration and devotion from workers.

Complete all Formal Inspection-related Documentation

Information presented at the time of inspection, includes the possibility that requests for documentation will take longer due to the potential need for more time to get and scan files. An electronic document request form will be the perfect choice so that one can easily share the form with the team and the inspection team. Inspector may take more time in explaining items as they can’t see and depend on interviews, presentations, and video recordings. In some cases, you can be even asked by the inspection team to maintain track of all requests and submit a frequent update of the created electronic document.

Compilation of Necessary Information

It would be great if clients have one person who can discuss all the important things with the inspector and one more who can assist with opening and sharing important documents, taking notes as well as creating supporting documentation. Moreover, do a remote inspection in sections, presuming that it can be controlled. By this, the inspector will get enough time to analyze and may compile the necessary information, set up meetings, and give appropriate responses.

Derive Value in Your Industrial Enterprise with Visual Assistance

With right assistance and support your organization can face any problems without any disruptions that might occur in future. This Remote Video Inspection process is surely to guide frontline workers. It will not only increase your performance but also enhance productivity.

Ranging from Automotive to Manufacturing, Plutomen’s AR suite of products can be used in multiple industries. Through self-assisting interactive resources, digitized workflow, and visual video support with experts, it will enhance frontline efficiency, accuracy, and capacities. With Plutomen’s Augmented Reality Solutions, start a successful journey by transforming digitally! 

Book a Demo Now! 

Keyur B

Keyur B

CEO, Founder of Plutomen

With more than 12+ years of experience in the world of enterprises, technology, and metaverse, Keyur Bhalavat is leading Plutomen to gain meaningful partnerships & to have a strong clientele network. He is one of the board members of GESIA (Gujarat IT Association Ahmedabad).

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