Keyur B

Keyur B

July 10, 2023 11 minutes to read

Remote Video Inspection Process

Remote Video Inspection Process

Are you on a lookout to expand your operational areas, time barriers, and geographic boundaries? Then Remote Video Inspection will be a perfect choice for you.

The 2020–2021 pandemic was very difficult to handle, and had a direct impact on company operations. As you know, during the pandemic, supply chains seized up, because having physical contact was very risky, owing to some rules and regulations. However, all these enterprises had to conduct necessary asset inspections and comply with industry standards and auditing requirements. And why not? After all, inspections are the most important aspect of any kind of business. Hence, businesses were looking for effective solutions to continue operating despite any outside challenges they might be experiencing.

According to the Statista, frontline workers reported jobs insecurity (12% vs 7%), poor physical and mental health (6% vs 4%), and a much-increased chance of COVID-19 infection. In tough situations like these, Remote Video Inspection Process proved to be a savior for many businesses. After the pandemic, many businesses felt an increased need for conducting remote inspections instead of risking their life. toward remote inspection. From industrial management, risk, and asset management to remote visual inspection, it has proved its importance and increased the demand for remote inspection.

This article will provide a complete overview of the Remote Video Inspection Process. But before jumping straight to the remote video inspection process, let’s understand the meaning of the Remote Video Inspection.

What is a Remote Video Inspection?

Remote Video Inspection, also known as remote Visual Inspection, is a procedure that utilizes real-time video technology using which an expert inspects the equipment, customer product, or any device that is malfunctioning or needs installation. By using a remote inspection software, it becomes possible for technicians to remotely troubleshoot issues through equipment such as tablets, smartphones, remote cameras, or connected glasses and headsets. Remote inspection is quite similar to visiting an in-person on-site.

Options for remote video inspection have been available for some time, but many businesses thought they were niche or even unneeded for everyday operations. But the scenario completely changed in the aftermath of the pandemic since businesses had to continue operating even in tough situations. Many companies started adopting digital technologies in inspection operations.

Through this remote video inspection procedure, it is possible to verify the equipment’s quality and integrity in accordance with business and industry requirements without leaving the office. In many different industries, remote visual inspection enables employees to work together from thousands of miles away or in difficult-to-reach places or equipment.

As you are now clear about what is Remote Video Inspection, let’s see how the entire inspection process work under the hood.

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How does Remote Video Inspection Process work?

Remote Video Inspection process

Remote video inspection allows inspectors to reliably conduct the inspection without making a trip. Remote inspection improves safety while assuring a thorough inspection. Opting for remote visual inspection instead of spending extensive time on-site travel offers several advantages. Remote video inspection closely resembles traditional inspections in many aspects. Skilled experts lead the inspections through remote video chat, conducting thorough assessments. Remote assistance operates by connecting the expert with the inspection site virtually, allowing them to guide and oversee the inspection process. This approach provides a convenient and efficient alternative, reducing the need for extensive travel while still ensuring comprehensive and expert-led inspections.

Step#1. The inspector can start a video call with the clients or owner by using a remote visual assistance software. To start a video call, inspectors need to share the link with the client. Clients may use their phone to confirm their position by displaying the inspector their street address on camera.

Step#2.  After that, they can show the inspector any areas of interest. In this video inspection, inspector can zoom, take screenshots and videos. They can also make important notes, add necessary comments, and many more.

Step#3. With Remote video inspections one can easily perform inspections for clients, and businesses. Inspectors can solve many problems, which may take much time to get resolved.

Overview of key benefits of remote video inspection

Remote video inspection provides a range of significant benefits that have a positive impact on various aspects of the inspection process. Firstly, it ensures business continuity by allowing inspections to proceed seamlessly, irrespective of limitations on site access or other restrictions. This capability is particularly valuable during times of crisis or when travel is challenging. Additionally, remote video inspection serves as a solution for remote location visibility, enabling increased inspection frequency for customers with remote sites. This mitigates the risks associated with inadequate visibility and enables proactive monitoring and assessment of critical assets.

Another advantage of remote video inspection is the reduction in travel costs and carbon footprint. By minimizing the need for personnel to travel extensively, organizations can achieve significant cost savings while also contributing to environmental sustainability. This reduction in travel not only lowers expenses but also saves time, enabling inspectors and auditors to allocate their resources more efficiently and focus on core inspection tasks. Remote video inspection enhances personnel safety and well-being. Inspectors can remotely conduct inspections from a safe location, reducing their exposure to potentially hazardous environments or challenging conditions. This not only ensures their safety but also promotes their well-being by minimizing travel fatigue and associated stress. By improving working conditions for inspectors, remote video inspection contributes to a healthier and more motivated workforce.

When Can Remote Video Inspection Be Used?

Remote Video Inspection (RVI) can be utilized in a variety of scenarios. It is particularly useful for assessing both commercial and residential buildings for electrical, mechanical, and plumbing inspections. Additionally, RVI can be employed for conducting vendor inspections and other industrial inspections such as manufacturing. Its efficiency in terms of time and cost-saving has made it increasingly popular, especially with county and city building departments seeking alternatives to on-site inspections. In fact, the entire process of applying, reviewing, and approving permits can be carried out electronically, eliminating the need for physical visits.

Important Tips to Effectively Implement Remote Video Inspection Process

Selecting The Right Technology

Access to that technology which is useful and which offers great features with certain requirements. While choosing the technology that best meets RVI needs, the following two factors should be consider:

  • There are certain questions that needs to be consider while selecting appropriate technologies. These includes does both the parties have access to the internet through a cellphone service, Wi-Fi, or some other means? The connection source is reliable or not? Hence, choose the right technology and take precautions against lost connections or disruption.
  • There is lot of confusion that which technologies should be adapted? But currently there are jurisdictions which support RVI using smartphone video software. These are widely used forms, and using them is often simple. But make sure that you consider approved and acceptable technology that all parties doing the RVI are at ease.

Select The Right Software

After selecting technology, you need to select the right software. Select appropriate software as the team prioritized repairs by seeing the issue remotely and studying their technical documents while utilizing and diagnostic tools. As a result, there was no longer a requirement for highly qualified experts to provide customer service or conduct site visits. With RVI employees and frontline workers can now able to accept or revoke work orders, verify emergency requests and can also mange project remotely. AR remote assistance can identify potential problems at an early stage.

If you want extensive audits with real-time visibility to enable smooth inspection and enhance quality standards, speak with expert to learn more about our services.

Choose the Right Smart Glass & Headsets

Nowadays, more businesses are going with Augmented Reality in order to digitalize processes and workflow for their frontline workers. Workers need the correct wearable so that they can stay connected and enhance frontline productivity. With smart glasses or a headset, wearable AR technology adds visual into the surroundings of the user. The remote assistance such as RealWear, smart glasses, and Hololens serves as small, hands-free computers that display and save data. You are suggested to choose the right remote assistance wearable for your business.

Conduct Verification of Location

The most important aspect of any Remote Video Inspection is the location. Verification is essential and need to clearly mention that the Remote Video Inspection is taking place at the intended site, which includes a particular location, inside a structure. However, there are several approaches to perform this, and they will differ from each project. Hence verification of location is very much essential for any business.

Read more: Power your people with Augmented Reality based Remote Assistance

Establish Clear Guidelines

It is very critical for frontline workers to have all the detailed knowledge and information about pandemic precautions while they are on job. Employees may have the assurance they need to keep safe by setting clear standards and procedures on how to set up an RVI and ensuring sure all field technicians have received the necessary training and are available on board. Clarifying RVI process and spreading them to all stakeholders, including clients, can be very beneficial. Avoid ambiguity, rules and protocols which shows that what field employees should do and should refrain from doing.

Have Good Communication

In every firm, effective communication is crucial. When everyone is attempting to adjust to new methods of functioning due to the pandemic, it is even more crucial. Companies who keep their employees “informed,” including incorporating them in conversations and research projects, perceive a stronger level of collaboration and devotion from workers.

However, there are other important tips that should be taken into consideration they are:

In remote video inspection there may need to be more involved to explain items as compared to routine inspection. Because the inspector cannot see and depends on interviews, presentations, and video recordings. Also, make sure the information presented at the time of inspection, includes the possibility that requests for documentation will take longer due to the potential need for more time to get and scan files. An electronic document request form will be the perfect choice so that one can easily share the form with the team and the inspection team.

In some cases, you can be even asked by the inspection team to maintain track of all requests and submit a frequent update of the created electronic document. Furthermore, it would be great if they have one person who can discuss all the important things with the inspector and one more who can assist with opening and sharing important documents, taking notes as well as creating supporting documentation. Besides, do a remote inspection in sections, presuming that it can be controlled. By this, the inspector will get enough time to analyze and may compile the necessary information, set up meetings, and give appropriate responses.

How Does AR Improve Remote Video Inspection?

Augmented Reality (AR) revolutionize remote video inspection process by simplifying the way frontline workers receive assistance, expertise, and knowledge transfer. Industrial-graded AR tools can empower inspectors and technicians with invaluable context and capabilities. They can effortlessly make on-screen annotations, accurately measure objects remotely, and effortlessly share images and information in real-time during their live video calls.

AR’s transformative potential goes beyond enhancing visual experiences. By harnessing AR capabilities, technicians can unlock faster and more efficient processes, enabling them to conduct higher number of inspections within the same timeframe. Moreover, AR empowers technicians to prioritize site visits intelligently. Through the power of remote triaging, they can remotely assess and diagnose issues, determining whether a physical visit is necessary or if they can provide immediate guidance and support through AR-enabled live video. This not only optimizes resources and reduces travel time and costs but also enhances customer satisfaction by ensuring prompt and efficient service. AR, when integrated with live video, revolutionizes inspection and technician tasks by providing them with a dynamic and context-rich environment. It enhances their capabilities, streamlines processes, increases inspection capacity, and enables smart decision-making through remote triaging. AR’s immersive and transformative nature unlocks a world of possibilities, shaping the future of inspections and redefining the way we interact with the physical and virtual realms.

Conclusion: Drive Value in Industrial Enterprise with Assistance

With right assistance and support your organization can face any problems without any disruptions that might occur in future. This Remote Video Inspection process is surely to guide frontline workers. It will not only increase your performance but also enhance productivity.

At Plutomen, we offer effective solutions that can be used in multiple industries ranging from Automotive to Manufacturing. Plutomen is an AR powered remote assistance suite that enhances frontline capacities through self-assisting interactive resources, digitized workflow & SOPs, and visual video support with experts. Hence start a successful journey by transforming digitally with our Augmented Reality Solutions. Book a Demo Now!

Ranging from Automotive to Manufacturing, Plutomen’s AR suite of products can be used in multiple industries. Through self-assisting interactive resources, digitized workflow, and visual video support with experts, it will enhance frontline efficiency, accuracy, and capacities. With Plutomen’s Augmented Reality Solutions, start a successful journey by transforming digitally! Book a Demo Now.


Remote video inspection utilizes video communication technology to conduct inspections from a remote location. The process involves an inspector or technician guiding an on-site individual, often using a smartphone or tablet, to capture live video footage of the inspection area. The inspector can view the video in real-time, analyze the visual information, provide instructions, make annotations, and offer guidance to complete the inspection remotely. This approach enables efficient and accurate inspections without the need for the inspector to be physically present at the site.

A wide range of inspections can be conducted remotely using video. This includes but is not limited to electrical, mechanical, and plumbing inspections in both residential and commercial buildings. Other applications of remote video inspection encompass vendor inspections, industrial inspections, equipment maintenance checks, quality control assessments, and even virtual site visits for remote locations. The versatility of remote video inspection makes it applicable to various industries and inspection scenarios.

To conduct remote video inspections, a few essential equipment items are required. These typically include a device with video communication capabilities such as a smartphone, tablet, or computer with a camera. Stable internet connectivity is vital for smooth video streaming. Additionally, specialized inspection software or apps that enable real-time video sharing, annotation, and collaboration may be utilized. Depending on the specific inspection requirements, additional tools like measurement devices, remote-controlled cameras, or drones may be employed to capture detailed visuals.

To implement remote video inspections, businesses should first identify their inspection needs and establish the necessary infrastructure. This involves selecting a reliable video communication platform or software that suits their requirements. Training on using the technology and conducting inspections remotely should be provided to inspectors and technicians. Standard operating procedures and protocols for remote inspections should be developed. Clear guidelines for the on-site individuals capturing video should also be communicated. Regular communication and feedback among the inspection team can help refine the remote inspection process over time.
Keyur B

Keyur B

CEO, Founder of Plutomen

With more than 12+ years of experience in the world of enterprises, technology, and metaverse, Keyur Bhalavat is leading Plutomen to gain meaningful partnerships & to have a strong clientele network. He is one of the board members of GESIA (Gujarat IT Association Ahmedabad).

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