Remote Visual Assistance for Frontline Workers
Resolve remotely & instantly in real-time. Increase first-time fix rate for your front-line issues with Remote Visual Assistance.
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Resolve remotely & instantly in real-time. Increase first-time fix rate for your front-line issues with Remote Visual Assistance.
Request A Demo
Frustrated with on-site challenges like recurring daily visits, increase travel costs, and limited access to technical experts? Fret not, as Plutomen Connect eliminates such challenges for you by connecting technicians in a real-time augmented and virtual environment where they can see, communicate, and resolve critical issues as they arise. Leverage AR-powered camera stream to guide your technicians in real-time with hand-drawing, marking, or writing texts in the form of AR annotations to get a quicker TAT and FTR.
First Time Resolution
Travel Time
OEE
1:1 Interactions
Workers Safety
Repair Cost
Securely deliver remote resolution, annotate live video, and offer AR Support to your internal and external employees anywhere anytime with Plutomen Connect.
One click connect with technicians, augmented with AR and live video on mobile devices and wearables. Escalate issues to experts or agents to virtually see and guide resolutions remotely, as if they're actually on-site.
Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance. Access a repository of knowledge base & eliminate the need to go back and forth, while fixing technical issues.
To effectively support frontline workers remotely, we have integrated several baseline functionalities in our Visual Remote Assistance solution.
On-screen overlay & display of real-time annotations
Chat with colleagues or peers in real-time over VoIP
Leverage enhanced support with live 3D object detection
Interact with your colleagues either one on one or via video call
Pause the screen in real-time, while you instruct technician on call
Store Video files for efficient revision of information transferred on calls
Invite anyone on call, without having to create user account
Automatic call-quality adjustment with available network bandwidth
View/ record detail call-logs to track device usage
Live Video, Augmented Reality and Real Time Insights.
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Plutomen Connect, our Remote Visual Assistance product is widely used and entertained across industry 4.0, healthcare, telecom, and smart-cities. Some of the major Remote Visual assistance use-cases of Plutomen Connect are:
Audit, Inspection, and Assembly operations in Industry 4.0;
Learn MoreInstruction & repairing of spare parts and machines in Field Service;
Learn MoreRemote issue resolution over video calls for Customer Service;
Learn MoreImmersive Learning and Training with Augmented Reality;
Learn MoreProduction and Maintenance of Big Machineries in Industrial Enterprise;
Learn MoreInstallation & Commissioning of devices and products.
Learn More
Plutomen Connect help industrial enterprises by solving real-world & challenging problems like:
Leverage Plutomen Connect to communicate, coordinate, and collaborate with Frontline Workforce, anywhere and anytime.
Remote Visual Assistance with AR, Simplified! Learn How Plutomen Connect Helps in Streamlining Industry 4-0 Operations with live video assistance.
With the help of Remote Visual Assistance, Technicians in the field can receive advise and direction directly from their mobile device, such as a smartphone, tablet, or even a pair of augmented reality glasses such as RealWear.
Through AR, field professionals can get real-time augmented visuals that can give them instructions as they maintain or repair the equipment. Likewise, customers can also leverage AR to self-serve using real-time video collaboration and support to minimize asset downtime, particularly in emergency or pandemic like circumstances.
Plutomen Connect is an AR enabled remote collaboration tool that connects your frontline workforce. With its remote collaboration capabilities, frontline workers can quickly and efficiently resolve frontline issues by connecting with an expert.
To enable faster troubleshooting and maintenance, you can leverage Plutomen’s Visual Remote Assistance features as listed below.
Yes. Plutomen Connect is compatible with all typical devices such as smartphones, laptops, PCs, and tablets. It’s also compatible with industrial devices like headset, smart glasses etc. Good news is, you can connect with experts from any device. There are no restrictions.
Plutomen Connect has a two-way login function. One for registered members and another for guest login. Non registered members can join through the link generated by Connect app. Any registered members can share this link with guests.