Hiren Kanani

Hiren Kanani

April 21, 2022 6 minutes to read

7 Common Uses of AR in Telecommunication

7 Common Uses of AR in Telecommunication

With recent advancements in technology and automation, the telecommunication industry thrives on keeping up with the pace. One of the priorities of the telecommunication industry is to provide top-notch service to its customer.

With over 6 billion smartphones, the world is highly dependent on these services. Not just smartphones users but people in many industries like manufacturing, telecom, automotive and more rely on connectivity while using these telecommunication services. And that’s why proper functional and uninterrupted service is something the telecommunication industry can’t compromise on.

Many technologies can help achieve these goals, and AR is one of them. AR has recently shown great potential to transform the telecommunications industry. Let’s see how Telecommunication industries are leveraging AR to achieve their goals.

AR in Telecommunications

Augmented Reality is being used for various applications in the telecommunications industry. In many cases, AR is being used as an inspection tool for telecommunication equipment that would otherwise require a technician to visit the site. The problem with this approach is that it can be costly, time-consuming, and potentially dangerous. With AR, technicians can see the equipment in their own environment and make repairs or adjustments remotely.


Here are some use-cases of Augmented Reality in the telecommunication industry:

#1 Employee training

AR training programs have several benefits in the telecom industry. They are more engaging, interactive, and intuitive than traditional training methods. The employees experience the content in an interactive, highly immersive way.

The use of AR in employee training has many benefits like:  

  • It provides a better understanding of complex concepts
  • It offers better retention rates
  • It makes it more enjoyable to learn
  • It reduces the time spent on training by 30%

In the telecommunication industry, employees can learn how to use new equipment and software without going through a lengthy process of trial and error. AR programs can also be used for on-the-job training, where the employees can learn how to use the equipment specific to their work environment. Companies can easily create virtual environments to test and evaluate employee capabilities in different real-world scenarios.

#2 Field service management

Field service management is an essential aspect of the telecommunication industry. Unfortunately, it is also one of the most challenging aspects to manage.

AR has already proven to improve the efficiency and effectiveness of field service technicians. They can quickly scan components with smartphones, tablets, or other AR-enabled devices and get detailed information. AR technology can help technicians identify various components and parts, which will make it easier for them to estimate the time required to repair or replace those components.

This is an excellent way for telecommunication companies to reduce costs associated with repairs and replacements while also providing better customer service.

#3 Remote support

The global telecommunication industry is a trillion-dollar industry with increasing customers demanding more from their service providers. The industry has been trying to find ways to provide better customer service, but it has not been easy.

One of the many challenges for this industry is providing support for customers who are not physically in the exact location as their provider. AR technology can help bridge that gap by providing remote support and consultation services using RealWear devices like AR headsets.

AR devices make it possible for the technicians to virtually visit the customers and provide seamless assistance. With just a few clicks, seamless video collaboration can be initiated and customers can be guided through annotation over live video for installation, troubleshooting, or repair. The use of AR in remote support has many benefits, such as improved quality of service, increased efficiency, and lower costs.

#4 Maintenance

QR codes can be placed on various equipment to check maintenance history, previous inspection dates, and instructions. This is an efficient application of Augmented Reality technology that has been used in the Telecommunication industry to provide critical information about the equipment in a way that is not disruptive or intrusive to workers while they are performing their tasks.

The idea behind this is that the QR code will be scanned by an AR-enabled device, which will provide relevant information about the equipment being inspected, such as previous inspection dates and history, without requiring any additional steps on behalf of the worker inspecting it. This information can also be used for regular maintenance tasks.

#5 Audit

AR headsets can be used for the purpose of audits in telecommunication. AR headsets can also be used for other purposes, such as performance checks or maintenance tasks. With AR, we can better understand how the equipment works and how it is performing. The collected data from headsets can be used to generate guided audit reports.

AR headsets can also be used to provide guided instructions to inspectors. Using AR in telecommunication audits saves time and makes the process more accurate and efficient.

#6 Record creation

The use of AR in the field of inspection has been gaining popularity lately. It helps create inspection records, which will eventually help businesses and inspectors ensure that every necessary step is followed during an inspection.

An interactive checklist is created using the AR software, and the data is recorded during the inspection process. Inspection records are generated by performing multiple inspections, and the generated data is used to make the whole process more efficient.

#7 Inventory

Augmented Reality is the future of telecommunication inventory. With AR headsets, employees have direct access to inventory databases and can provide customers with real-time information.

This way, the user does not need to search for the product independently and can simply look at the AR headset to see what is in stock.

Since the data is ultimately stored in the cloud, it is accessible to anyone anywhere. Inspectors or remote experts can check the inventory stock and order equipment during audits if required. All these orders are logged in the records, so they can be accessed in the future if needed.

Wrapping it Up

AR is the next frontier for telecommunications. It will change how we experience the world and interact with it. The application of AR in telecommunication will help solve several problems and save a lot of money and time, which can be reinvested in further advancements in technology.

The current advancement in IoT and automation technology increases the demand for telecommunication services. Custom augmented reality solutions will be required to keep up with the market trends to be more effective.

Plutomen has developed AR-based remote solutions to help industries like telecom maximize efficiency and increase workforce productivity. The three products by Plutomen – Plutomen Connect, Plutomen Workflow, and Plutomen Assist enable 360-degree augmentation of the frontline teams. Through high-yielding training methods and digitalization of work assistance, the products empower the industrial frontlines and help unlock incredible potential.

Request a demo today to see Plutomen’s products in action.

Hiren Kanani

Hiren Kanani

CTO, Cofounder of Plutomen

With 10+ years' experience of Hiren Kanani has helped Plutomen ensure smooth communication between the company and the client for swift project delivery with fewer iterations. He is CTO & founder at Plutomen.

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