With over 7.5 billion users worldwide added to the network, around $300 billion in capital expenditure, and high registrations every day, telecom is one of the prime industries. Since other critical industries such as healthcare, logistics, and emergency response services, have a high reliance on their telecom infrastructure, the role of telecoms has become even more significant today. That said, uninterrupted service is the foremost distinct recognition for a telco. Telecom enterprises put rigorous efforts to maintain high SLA and prevent any outage by scheduling routine equipment inspections. Further, with the advent of 5G along with the rising digital shift post-COVID-19, telcos are observing unforeseen opportunities to tap more customers.
“When asked about the pandemic’s effect on enterprise digital transformation, 66% of CEOs said that the digital experience has accelerated by a matter of months, while 24% said it accelerated even more sharply.”
Smooth and uninterrupted collaboration between the two primary resources of telcos – knowledge experts and field technicians – has recently become a challenge owing to the scarcity of skilled experts, restricted movement due to the pandemic and isolated locations of telecommunication equipment. Effective collaboration between these resources has numerous benefits for industrial enterprises.
“According to The Service Council, field technicians have to do at least one follow-up visit for about 23% of all service calls.“
Below are some of the immediate challenges faced by the industry:
Telcos are resorting to technological solutions to evolve and enhance customer experience that plays a crucial role in customer retention. They are positioning themselves to become leaders in the 5G era by deploying the latest technologies like AR in their facilities to address the said challenges. With the pandemic giving rise to various new working formats and a major shift from physical to digital, tremendous scope exists for the sector. Due to this shift, technologies will no longer remain facilitators but will become the fundamentals.
Plutomen and Virtusa together are on a path to develop a high-powered ecosystem for telecoms where AR solutions can increase human resources productivity, enhance customer experience, and reduce operational hindrances resulting in seamless functioning of telecoms. This will not only lead to reduced costs expenses but also provide time-saving benefits.
“According to McKinsey, costs can be cut by up to 90%, and turnaround times reduced drastically through the digitization of information-intensive processes.”
To streamline the processes, reduce redundancy costs and improve customer experience, and keep up with the pace, the emerging tech needs to be implemented and integrated by the telcos. Plutomen and Virtusa look forward to assisting you in streamlining your processes, improving workmen capabilities, reducing costs, and improving customer experience through AR-based solutions.