What is field service management in ServiceNow?

Field service management in ServiceNow refers to the set of features and capabilities provided by the ServiceNow platform to streamline and optimize field service operations. It includes functionalities such as work order management, technician dispatching, scheduling, asset tracking, and customer communication.

What does field service do?

Field service involves managing and coordinating activities that are performed by technicians or service representatives at customer locations. This can include tasks such as equipment installations, repairs, maintenance, inspections, and other on-site service activities.

What is the difference between Salesforce Field Service and ServiceNow?

Salesforce Field Service focuses on managing service appointments, technician dispatching, and work order management within the Salesforce CRM platform, while ServiceNow is an enterprise service management platform that offers a broader range of features beyond field service, including IT service management and facilities management.

Who uses field service management software?

Field service management software is used by industries with mobile workforce operations, including telecommunications, utilities, construction, manufacturing, healthcare, and home services. It is used by organizations that dispatch technicians or field representatives to customer locations for services, repairs, installations, or maintenance.