Sterlite Technologies Cuts Travel and Downtime with AR Remote Assistance
Sterlite Technologies Ltd. (STL) is a digital technology company that manufactures and provides services focused on optical fibres and cables, hyperscale network design and deployment, network software and optical connectivity solutions. It supplies the global data networks of communication service providers, telcos and OTTs, with operations across India, Italy, China and Brazil, and has invested in 5G assembly in India.
THE CHALLENGE
Travel for Problems That Didn’t Need It
- Unnecessary travel to remote locations for simple problems.
- Senior technicians repeatedly attending calls or travelling for the same problems.
- A quality auditor had to travel every time to verify completed work.
- Lack of documentation of problem statements, discussions, root cause analysis and solution steps.
- Earlier remote assistance attempts delivered no usable result.
- Project timelines slipped and O&M downtime rose, causing substantial revenue loss.
THE SOLUTION
Remote Troubleshooting, Quality Checks and Training in One Platform
STL adopted Plutomen Connect, a B2B SaaS, AR powered remote assistance and video collaboration platform. Engineers now collaborate with clients for real-time troubleshooting, quality checks and inspection remotely, discussing the client’s problem, the current state of field procedures and the changes required.
Plutomen Connect also enables on-click, on-floor immersive training, which STL uses for on-the-job training at production sites. On-ground solutions are recorded and tagged category wise, building a ready repository of troubleshooting and maintenance activity for the whole organisation, and remote quality checks are performed as soon as work is completed.
THE RESULTS
Faster Resolution, Lower Cost, a Growing Knowledge Base
- 8X growth in productivity.
- 30X licence fee recovered versus travel cost.
- 550+ users onboarded.
- 8,300+ minutes of expert collaboration.
- Remote installation and expert-to-junior guidance without dispatching senior technicians for every issue.
- Discussions recorded in a structured format of data and analytics, creating a reusable knowledge base.
- Decreased truck rolls, project timelines met and reduced O&M downtime.
Targeted outcomes include reducing travel cost by up to 30 times through digital inspections, boosting productivity by up to 13 times with streamlined workflows and real-time task assignment, and saving around 56,687 minutes of productive time annually by minimizing manual data entry and rework. Figures reflect delivered results and program targets shared by Plutomen; projected KPIs are pending final validation by the customer.
With Plutomen Connect, STL replaced avoidable field travel with instant, recorded, expert-led sessions. The result is faster resolution, lower cost, on-time projects and a growing repository of field knowledge that continues to lift productivity across the organisation.
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