Augmented Reality In Training: Benefits, Applications & Case Study
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Due to the rapidly changing technology, different industries are continuously seeking innovative ways to enhance training for their frontline workforce. One such solution that has gained importance is augmented reality. It is one of the pivotal technologies affecting almost every industry today. From manufacturing to healthcare, augmented reality has the potential to streamline processes, reduce costs, and increase efficiency. Nowadays, AR has also made a significant impact on workers’ training.
“14 million workers will be adopting smart glasses by 2025.” – Forrester
With the help of Augmented Reality, workers acquire immersive, engaging, and effective training experiences.
In this article, we will explore its benefits and how AR in training can be helpful in different enterprise environments. So, without any further ado, let’s begin!
Benefits of AR in Training
Augmented reality in training provides significant benefits in terms of safety, efficiency, and productivity. Let’s see some more benefits of Augmented Reality for training:
The very first benefit of employing AR in training is the cost. With the use of AR, service teams and training teams can reduce a lot of travel costs. As they are providing training from a remote location, there is no need to travel to the training center. As per a European telecommunications service provider, KPN, service teams witnessed an 11% reduction in overall costs while providing field service.
AR tools allow the trainers to provide interactive and immersive learning experiences. As trainees can learn about the machinery by actually working on it, it helps them understand better. Unlike just watching videos and reading, AR in training can make sessions worthwhile.
Augmented Reality can help technicians collaborate remotely with experts. You won’t have to travel anywhere physically to collaborate with your colleagues.
The above diagram shows how AR remote assistance allows real-time collaboration between remote experts and on-site workers, resulting in effective problem solving and operational excellence. Technicians are able to solve their issues faster with remote assistance, ultimately running their operations smoothly and effectively.
When AR is used in training and other industrial processes, the decrease in machine downtime is significant. As every repair and maintenance action on the machine is done prior to careful analysis, the possibility of downtime is almost negligible. As per stats, AR remote assistance can reduce machine downtime by 30-70%.
Several sectors involve high-risk training situations. In that scenario, AR provides a safe environment for new workers to practice in a secure place without facing any issues. This is particularly useful in industries like manufacturing, aviation, telecom & healthcare.
Applications of Augmented Reality in Training
The use of AR is seen massively in training. Here are some examples!
Industrial training is the aspect where AR is most commonly used. For example, in industries like manufacturing, telecom, automotive, aviation, and more, numerous complex machines may need assembly, repair, or maintenance.
Dealing with these machines with thousands of parts working together can be tricky. Take the example of a plane. If any parts are not maintained or handled properly, the results can be catastrophic.
In such a scenario, training someone on these machines can be a whole new job altogether. Therefore, AR remote assistance can help. Those who are experts on the machines like planes can assist new trainees in their effective assembly, maintenance, or repair. Real-time guidance and step-by-step instructions can reduce the steepness of the learning curve.
An example of this can be Boeing! Boeing is the producer of some of the most complex machines on the planet, and to ensure that these machines perform as intended, it uses AR. Boeing employs AR in its training program to help employees conduct complex repair procedures and object identification easily.
Verizon is another great example of using AR remote assistance in training. Verizon uses AR for maintenance and repair. This helps the firm enhance its training process, save costs, and improve productivity.
Medical training is critical as you are expected to operate on a living being. Hence, exceptional care is necessary. As per an article by Forbes, AR, remote assistance can be used by surgeons. Though it seems like a near-impossible task, it has been made possible at Sant’Orsola Hospital in Bologna.
So, if AR can be used to perform surgeries, it is pretty obvious that it can be used to provide training too. Numerous examples of AR in the medical sector can surely be used for training.
LaFlorida, a clinical lab in Florida, uses AR remote assistance to fix and maintain its medical equipment. The key point here is that the company saved around $500,000 on maintenance activities in 2022.
Telecom Industry Training
The telecom industry uses AR remote assistance to assist engineers in the field for repairs and telecom tower inspections.
Energy & Utility Sector Training
The energy & utility sector uses AR remote assistance to guide field technicians about equipment maintenance and repairs on-site. With the help of remote experts, technicians can solve complex issues in real-time, ensuring their safety and proper machinery handling.
Military and Defense Training
The military & defense industry has implemented AR to improve combat training, operation planning, and vehicle maintenance. Augmented reality offers critical information and real-time guidance to soldiers during field operations.
Other than these industrial examples, here are some AR business applications!
Connects field technicians to experts Businesses like Telecom use AR to connect field technicians to remote experts. On-site technicians seek assistance from remote experts regarding the repair and maintenance of the device. Further, cable service providers can assist customers in resolving issues on AR video conferencing chat.
Tech Support for Equipment Support and Repair As mentioned above, cable operators and internet service providers use AR to assist in remote support and repair. Customers can share the view of their equipment with the remote support assistant. Further, the assistant can help the customer take necessary actions by providing visual cues, annotations, and digital instructions.
Providing Training from Remote Locations Training is one of the prime applications of AR remote assistance. Professional trainers can train multiple participants in the same video sessions using interactive and immersive 3D models related to different projects. This is possible if the expert trainer is at a remote location.
Further, with AR, trainees can use their smart devices to scan a QR code on the machines and get on-screen operating instructions for the machine.
Yes, absolutely! AR is a perfectly fit for training. However, when we talk about training, it is not just mugging up some random pre-created steps or procedures. Training should actually teach the person how things happen, and that can only be done by practically doing it.
Though getting hands-on with real machines can be challenging, AR makes it much easier. So, let’s discover how AR remote assistance in training enhances engagement and efficiency.
Immersive Learning: With augmented reality by your side, you can operate the machine based on the on-screen cues and annotations provided by the expert. Hence, making you learn by doing than just watching videos.
Boosts Engagement: AR is a great way to boost engagement while learning. As AR allows you to learn while you actually operate the machine, trainees can be more focused and attentive. Therefore, boosting their engagement.
Better Safety: Training should be focused on more than perfecting the skills. It should also be safe. AR ensures perfect security as the trainees can take every step by viewing it on the screen as directed by the expert, eliminating the chance of any injury.
All these Augmented reality aspects make it ideal for training.
A Case Study
An excellent case study of Automotive Industry Training related to AR remote assistance is Porsche’s ”Tech Live Look.”
The AiR Enterprise software backs the smart glasses, Tech Live Look. With the help of smart glasses and software, technicians at a dealership in LA can get remote assistance from experts in Atlanta via videoconferencing. Experts can train them to identify and resolve technical issues and help cut resolution time by 40%.
Plutomen is an AR-powered frontline operational platform that empowers your frontline workforce with remote assistance, work instructions, and immersive training. By using our solutions, organizations can streamline their training process.
Plutomen Connect: Plutomen Connect is a cutting-edge AR solution that allows remote technicians to seek professional help from remote experts via video conferencing. This video session is backed by visual cues, annotations, 3D object detection, text chat, take screenshots, and many more that help them quickly identify and resolve the issue. Plutomen Connect can be useful in remote assistance training as experts can use the same visual features to train the employees on various machines and their work.
Plutomen Workflow: Plutomen workflow is a digital work instructions software that offers real-time instructions and guidance during training. For example, digital work instructions could be used in training assembly line workers, guiding them through step-by-step instructions as they work. Our solution can be seamlessly integrated with smartphones, tablets, smart glasses, or laptops.
Plutomen Assist: Plutomen Assist is the most immersive AR Training software, which enables industry experts to develop their own training model. This makes it easier for new workers to understand complex concepts. By providing interactive 3D models, you can train front-line workers without actual machines, enhancing the learning experience.
The use of AR in training is simple. Trainers can use AR tools like Plutomen Connect to share 3D models and digital overlays that can be superimposed on the real-time view of the machines to understand their parts and their working. Trainees can leverage features like annotations to probe the trainers and understand better.
Augmented reality remote assistance allows remote technicians to seek instant online assistance regarding the issue from experts. The use AR compatible devices like smartphones, tablets, and smart glasses plays a pivotal role in it.
The use of AR in training offers numerous benefits, such as better engagement, remote collaboration, cost & time saving, immersive experience, practical and hands-on approach.
With 10+ years' experience of Hiren Kanani has helped Plutomen ensure smooth communication between the company and the client for swift project delivery with fewer iterations. He is CTO & founder at Plutomen.
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