5 Best SightCall Alternatives for 2024

As a leading AR powered remote assistance platform, SightCall provides powerful features & integrations that help connect frontline workers with experts easily. But it’s not the only tool worth considering. 

Whether you are looking for an AR powered remote assistance tool with more features, a user-friendly interface, or competitive pricing options for team collaboration, we’ve got you covered. 

In this blog, I will cover top 5 alternatives to SightCall with focus on a few key features: Smartglass integrations, real-time chat, AR powered annotations, sessions recording, and screen freezing. 

Why Should You Consider a SightCall Alternative?

SightCall is an enterprise focused AR powered remote support software. Among its more notable features are integrations, live video or photo annotation, screen sharing, text over video (chat), notes on pictures, and preset annotations. 

If you are an industrial enterprise, you should consider choosing a SightCall alternative because:

• SightCall is relatively expensive solution for a few industries;
• SightCall can be a complex solution to set up, manage, and integrate;
• SightCall offers limited features to cater specific needs of the enterprises;
• With SightCall, remote collaboration becomes a bit challenging in areas with poor internet access.

So what’s the use of spending more amount and not getting the best outcome? Especially when there are numerous alternatives of SightCall in the market. 

How to Find the Best SightCall Alternative for Your Industry?

If you are actively looking for an alternative to Sightcall, you will easily find an exhaustive list of alternatives. However, choosing among them can be tricky. At the time of writing this article, there are 36 AR collaboration softwares available in the market. I can assure you: it’ll not be easy for you to find the best one. But fret not, I am here to help! In order to choose best AR remote assistance software, it’s wiser to decide on important aspects:

• Analyze your business needs: Before buying a tool, do carefully inspect your business needs. You may not need all the features for your business, and the software may be costly due to some specific features only. A thorough analysis will uncover these things for you.
• Clear your business goal: Your business goal has to be crystal clear in your mind before you choose the alternative to Sightcall. Some business owners may just want to begin the remote assistance process, and some might want to enhance its functionality with other technologies like XR or AI. The choice of tool will vary.
• Features: Lastly, ensure that you check and analyse the tool’s features carefully. The features described above are all the features that an AR remote assistance tool can have. Hence, choose the one that has the features you need. The cost of an AR solution can vary significantly based on its features. It can go from hundreds to hundred thousand dollars.

That said, let’s deep dive into 5 SightCall alternatives worth considering in 2024:

SightCall Alternative #1. Plutomen Connect

The first item on our list of SightCall alternatives is Plutomen Connect. It’s an advanced AR-powered video assistance solution that connects your frontline workers with technicians in a real-time augmented environment. It empower your remote experts to instantly see what the worker sees, guiding them using real-time visual assistance & cutting unnecessary costs.

Plutomen Connect revolutionizes project management, by providing a platform that supports teams throughout every stage of a projects life cycle. This addresses the issue of using tools and disconnected communication allowing for collaboration and productive workflows.

PANKAJ g, Verified G2 Review

Here’s a breakdown of why Plutomen Connect is the best SightCall alternative:

• Clean UI with best in-app navigation. A big complain most users have with AR powered remote support softwares is the clunky design — not in Plutomen Connect.
• An easy-to-connect video calling feature powered by AR functionality. It’s very handy for industrial workers who work remotely or are dispersed across several sites with different locations.
• Real-time chat over the call makes remote collaboration easier than ever! What’s more, the seamless integrations with industry-graded smartglasses like RealWear and Vuzix makes the workers operate handsfree, without carrying the phone in their hands.
• A knowledge repository of past and present calling sessions. This feature helps you discover each and every recordings, images/documents/videos you shared till the present date. It eliminates any kind of back and fro, which usually happens whenever your worker is tasked with any repetitive task.
• Seamless deployment and integration across your companies ERP, CRM, and LMS systems. At the time of writing this, Plutomen Connect offers SalesForce and SAP integrations.
• Deploy once, use everywhere! It can be deployed and used across various devices, ranging from your web browser, smartphones, tablets, and smart glasses.

With the primary aim of simplifying the lives of frontline workers, Plutomen Connect stands out as the top alternative to SightCall. Utilizing AR-powered video streams, it effortlessly brings off-site experts and on-site teams together, fostering seamless collaboration and boosting worker productivity.
For a detailed comparison, let’s see how the features of Plutomen Connect stack up against SightCall:

SightCall Alternative #2. Remote Eye

G2 Rating: 4.5/5
Pricing: Contact for pricing

Remote Eye is a software solution that enables remote collaboration and support using desktop, mobile, and smart glasses. It is a leading platform for video assistance, that harnesses the power of augmented reality and AI to help technicians provide technical remote assistance to users. Its unique features, like image recognition, face masking, etc., reduce travel costs and unplanned machine downtime.

With Remote Eye, you can give instructions and share information during a video call, record and save the entire session in your ERP, CRM, or CMMS management systems.

Below are some features offered by Remote Eye:

• Live and subtitled voice translations
• Image recognition with Artificial Intelligence
• Text messaging with speech-to-text and multilingual translation
• Face Masking
• Point and draw on live video
• Connect with third-party experts without the need for a license

SightCall Alternative #3. XRMeet

G2 Rating: 4.7/5
Pricing: Monthly pack for $13.00/month

Widely used by businesses for training, installation, maintenance, inspection, and repair, XRmeet satisfies all business needs. XRmeet is a remote assistance platform that is enabled with object detection and augmented reality tools. XRmeet mainly serves industries like automotive, manufacturing, utilities, telecom, and oil and gas sectors.

It is an innovative and exhaustive AR remote assistance tool that enables businesses to provide remote assistance to the workforce by enabling their experts to see what their workers see. The use of XRmeet has helped businesses reduce issue resolution time by 30-50% and operational expenses by 30%.

Some key XRmeet features include:

• Encrypted HD video stream
• VoIP and in-built text chat
• Multiple device compatibility
• AR annotations
• Multiple users in a single session

SightCall Alternative #4. HelpLightning

G2 Rating: 4.8/5
Pricing: $588.00 user/year

Help Lightning provides remote visual assistance software across various industries. It assists experts in providing seamless remote assistance to engineers, technicians, or users in a remote location via videoconferencing.

Helplightning combines augmented reality (AR) and virtual reality (VR) technologies. Experts can add AR annotations, virtual objects, and guided visual instructions in the live video feed to make it interactive and understandable.

Below are some other features offered by Help Lightning:

• 3D annotations
• Call reporting
• Role switching
• Multi-party call
• Photo/document sharing
• Merged reality

SightCall Alternative #5. Zoho Lens

G2 Rating: 4.7/5
Pricing: Contact for pricing

Zoho Lens is another competitive SightCall alternative for AR Remote Assistance. Packed in the Zoho Suite, the software has built-in AR features that enable technicians to provide real-time guidance to users via smartphones or smart glasses. Zoho Lens improves problem-solving and saves time & cost in major sectors including field service, maintenance & repair, healthcare, automotive, construction, and many more.

The video-conferencing tool enables experts to provide real-time remote assistance to technicians in remote locations using a smartphone camera or smart glasses.

Features offered by Zoho Lens:

• Highlighting the 3D objects
• Capture snapshots
• Session recording
• Freeze video stream
• Multiple participants
• Mobile SDK

SightCall Alternatives Wrap Up

If I have to sum up my own opinion on all the existing alternatives of SightCall, I’d say it all boils down to what your specific needs are and which features you value most. 

If you’re seeking an easy-to-use powerful AR remote collaboration software, Plutomen Connect is the best alternative to SightCall. Request a Demo today and see it yourself.