Plutomen Connect
Augmented Reality Remote Assistance Software
Connect workers with experts seamlessly, using an easy-to-use, “see-what-I-see" based solution. Real-time video and augmented reality insights.
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Connect workers with experts seamlessly, using an easy-to-use, “see-what-I-see" based solution. Real-time video and augmented reality insights.
Incurring costly on-site visits and truck dispatches for technical support?
Pinpointing complex machinery and equipment issues to expert?
Communicating with workers using poor quality video calls?
Minimizing Downtime During Troubleshooting?
Streamlining Onboarding and Training Processes?
Experiencing slow First Time Fix Rates (FTFR) due to incorrect fault diagnosis?
Plutomen Connect is an advance AR powered video assistance solution that connect your workers with technician in a real-time augmented environment. Empower your remote experts to instantly see what the worker sees, guiding them using real-time visual assistance. Cut unnecessary costs, including redundant on-site visits and truck dispatches.
Don’t let unplanned downtime hinder your frontline operations. Establish one-click remote support session, identify the exact issue, and dispatch your highly skilled worker with the right knowledge and equipment to ensure minimized downtime. Experience seamless AR powered remote assistance session on your device browser in a single click. No downloads, no installations. Streamlined experience, ample time for collaboration.
With Plutomen Connect, transcend the boundaries of traditional video calls. It's like teleporting your expert directly to your side, without them physically being there. Create a whole new dimension of collaboration, where augmented reality and on-screen annotations are your medium to convey real-time issues.
Your frontline workers struggle to hold the camera standstill with fuzzy camera angles, let alone convey the issue. Poor network issues cause miss-communication.
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Your workers easily show surroundings to expert, fix the screen, and highlight the issue with AR annotations. They use “self-assist” mode to record the call offline.
Request A DemoI like the feature that it helps boost the capabilities of field management workers remotely, plus that front-end groups can get help from specialists and help customers anytime, anywhere, regardless of outage.
Plutomen Connect brings your expertise to your frontline workers with an AR powered HD video call.
First, the worker initiates a call & send invitation via text or email. The expert or the customer can join the session via their mobile, laptop, tablet or even smartglasses.
Next, the expert can see what the worker is seeing & assist him using AR-based features by marking or placing annotations on live screen.
Finally, frontline worker resolve the issue by taking the visual-guided instructions from expert and confirm the fixing of the issue.
Revolutionize AR powered remote assistance and empower your onsite workforce with Plutomen Connect's pre- and post-call features.
Share a call link to schedule a session whenever you need it or schedule a session in advance for a more organized approach. Break down distance barriers and work together seamlessly to achieve your goals.
Invite anyone on call, without having to create user account
Share calendar invite on WhatsApp or other social channels
Ask your colleagues to join session by sharing 6-digit code
Enhance remote visual assistance with AR powered video, paused images, and shared documents. Use powerful AR annotations to highlight information and overcome language barriers. Access a repository of knowledge base & fix technical issues at dime.
On-screen overlay & display of real-time annotations
Pause the screen in real-time, while you instruct technician.
Share important documents over the call, seamlessly.
Chat with colleagues or peers in real-time over the call.
Capture content of images and recordings from service sessions automatically into service tickets or knowledge base for proof of work or compliance. Access a repository of knowledge base & eliminate the need to go back and forth, while fixing technical issues.
Store video files for efficient revision of information transferred on calls
View/ record detail call-logs for future reference.
Access and refer to video recordings of your calls
Integrate our solution with smart glasses to quickly diagnose failures with expert assistance. Correct minor faults collaboratively, reducing downtime and on-site service calls. Experience increased revenue and decreased costs.
Easily access Plutomen Connect from RealWear marketplace.
Integrate other brand smartglasses with our solution.
First Time Fix Rates
Travel Time
OEE
1:1 Interactions
Workers Safety
Repair Cost
Plutomen’s AR remote assistance solution can be deployed and used across a variety of devices, ranging from your web, smartphones, tablets, and smartglasses.
Fastest to deploy. Hosted on Plutomen's secure cloud infrastructure. Ideal for multi-site manufacturing and field service.
Full data residency control. Deploy within your own data centre or plant network. Ideal for defense, aerospace, and regulated industries.
Edge-native deployment for low-latency environments. Works offline and syncs when connected. Ideal for remote assets and OT-isolated networks.
With the help of Remote Visual Assistance, Technicians in the field can receive advise and direction directly from their mobile device, such as a smartphone, tablet, or even a pair of augmented reality glasses such as RealWear.
Through AR, field professionals can get real-time augmented visuals that can give them instructions as they maintain or repair the equipment. Likewise, customers can also leverage AR to self-serve using real-time video collaboration and support to minimize asset downtime, particularly in emergency or pandemic like circumstances.
Plutomen Connect is an AR enabled remote collaboration tool that connects your frontline workforce. With its remote collaboration capabilities, frontline workers can quickly and efficiently resolve frontline issues by connecting with an expert.
To enable faster troubleshooting and maintenance, you can leverage Plutomen’s Visual Remote Assistance features as listed below.
Yes. Plutomen Connect is compatible with all typical devices such as smartphones, laptops, PCs, and tablets. It’s also compatible with industrial devices like headset, smart glasses etc. Good news is, you can connect with experts from any device. There are no restrictions.
Plutomen Connect has a two-way login function. One for registered members and another for guest login. Non registered members can join through the link generated by Connect app. Any registered members can share this link with guests.
Fix technical issues on time, without compromising the safety of your frontline workforce.