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Plutomen Connect · AR Remote Assistance

Augmented Reality Remote Assistance Software

Connect workers with experts seamlessly, using an easy-to-use, ‘see-what-I-see’ based solution. Real-time video and augmented reality insights.

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Plutomen Connect running a live AR support call

THE PROBLEM

Do your frontline challenges include...

Six frictions our AR remote assistance removes from the frontline, one call at a time.

Plutomen Connect AR remote assistance in action
  • 01

    Incurring costly on-site visits and truck dispatches for technical support?

  • 02

    Pinpointing complex machinery and equipment issues to an expert?

  • 03

    Communicating with workers using poor quality video calls?

  • 04

    Minimizing downtime during troubleshooting?

  • 05

    Streamlining onboarding and training processes?

  • 06

    Experiencing slow First Time Fix Rates (FTFR) due to incorrect fault diagnosis?

THE SOLUTION

Remote Expertise, Right Where Work Happens

Six ways Plutomen Connect helps experts see, guide and solve frontline issues in real time.

01

Live AR Assistance

Connect experts with frontline teams

Enable real-time video collaboration so experts can see what workers see, diagnose issues remotely, and guide frontline teams without unnecessary travel, site visits, or delays.

02

AR Annotations

Guide repairs with visual cues

Highlight components, mark problem areas, and add real-time AR annotations directly on live video so technicians can understand instructions faster and act with greater precision.

03

Freeze, Zoom & Pointer

Focus attention on critical details

Freeze live views, zoom into equipment, and use pointers to focus attention on specific components during complex troubleshooting and remote diagnosis without losing visual context.

04

Instant Session Access

Start support without setup delays

Schedule support in advance or connect instantly, while inviting guests through links, calendar invites, or six-digit session codes without requiring every participant to register an account.

05

Knowledge Capture

Turn every session into knowledge

Store recordings, call logs, images, and shared information from support sessions, creating a searchable knowledge repository teams can reference for future troubleshooting and training purposes.

06

Smart Device Integration

Work across devices and environments

Connect Plutomen Connect with smartphones, tablets, laptops, and smart glasses, giving frontline workers flexible access to remote expertise across different environments and operational needs.

THE DIFFERENCE

Not your regular video call, but AR-powered insights

With Plutomen Connect, transcend the boundaries of traditional video calls. See the same feed, two ways.

Regular Video Call Low signal
A frontline repair seen over a regular video call

Your frontline workers struggle to hold the camera steady with fuzzy angles - poor network cuts cause miscommunication.

3 days to a confirmed fix
Plutomen Connect HD · AR Live
The same repair seen in Plutomen Connect, with AR annotations over the feed Valve A Torque 45N·m

Workers show their surroundings, freeze the screen, and highlight the issue with AR annotations - even record the call offline in self-assist mode.

12 min to a confirmed fix

I like that it helps boost the capabilities of field management workers remotely, plus that front-end groups can get help from specialists and support customers anytime, anywhere — regardless of outage.

Cristina Field Operations Manager

How it works

Connect workers with experts in three simple steps

  1. Worker's phone Frontline worker holding up a phone to start a Plutomen Connect call
  2. Expert's screen Remote expert at a desk watching the worker's live video
  3. Worker on site

Features

Everything a call needs, before and after it starts

Guest Invite

Invite anyone on a call without creating a user account.

Calendar Invite

Share a calendar invite over WhatsApp or other social channels.

Join Session

Ask colleagues to join a session by sharing a 6-digit code.

AR Annotations

On-screen overlay and display of real-time annotations.

Freeze Screen

Pause the screen in real-time while you instruct the technician.

Document Sharing

Share important documents over the call, seamlessly.

Real-Time Chat

Chat with colleagues or peers in real-time over the call.

Media Storage

Store video files for efficient revision of information from calls.

Call Logs

View and record detailed call logs for future reference.

Video Recording

Access and refer to video recordings of your calls.

RealWear Integration

Easily access Plutomen Connect from the RealWear marketplace.

Other Smart Glasses

Integrate other smart glass brands with our solution.

The Results

What changes once the expert is always on the call

+30%

First Time Fix Rates

-35%

Travel Time

+5%

OEE

-30%

1:1 Interactions

+15%

Workers Safety

-30%

Repair Cost

Devices

Works on what your frontline already carries

Smart Phones

Tablets

Smart Glasses

Laptops

FAQs

Questions we get asked most

With the help of Remote Visual Assistance, technicians in the field can receive advice and direction directly from their mobile device – such as a smartphone, tablet, or even a pair of augmented reality glasses such as RealWear.

Through AR, field professionals get real-time augmented visuals that guide them as they maintain or repair equipment. Customers can also leverage AR to self-serve using real-time video collaboration, minimizing asset downtime – particularly in emergency situations.

Plutomen Connect is an AR-enabled remote collaboration tool that connects your frontline workforce. With its remote collaboration capabilities, frontline workers can quickly and efficiently resolve issues by connecting with an expert.

Add custom annotations on real-world objects to help the team with better understanding, capture ongoing maintenance activities for future reference, send videos and documents over chat during live calls, and leverage two-sided AR drawing on the live stream for instant knowledge transfer.

Yes. Plutomen Connect is compatible with all typical devices such as smartphones, laptops, PCs and tablets – as well as industrial devices like headsets and smart glasses. You can connect with experts from any device, with no restrictions.

Plutomen Connect has a two-way login function – one for registered members and another for guest login. Non-registered members can join through the link generated by the Connect app, which any registered member can share with guests.
Get Started

Take one step closer to digitally transform your worker

Fix technical issues on time, without compromising the safety of your frontline workforce.

See Plutomen in Action

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