Customer Support & Success Executive

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through improving customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.
• Minimize customer churn
• Aid in product design and product development

• Post graduate degree in Sales or Marketing Management or relevant field

• Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role

• Good interpersonal, presentation, and communication skills
• Strong customer service orientation
• Analytical skills and the ability to recognize the demands on the side of the clients.
• Willingness to travel
• Self-driven and proactive nature
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Willing to work of Customer Time Zone