Customer Support & Success Executive

We are currently looking for a customer success manager, who can sustain business growth and profitability by maximizing value. If you have the ability and skillset required for the job, apply now!!

Key responsibilities:

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through improving customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.
• Minimize customer churn
• Aid in product design and product development

Qualifications:

• Post graduate degree in Sales or Marketing Management or relevant field

Work experience:

• Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role

Other requirements:

• Good interpersonal, presentation, and communication skills
• Strong customer service orientation
• Analytical skills and the ability to recognize the demands on the side of the clients.
• Willingness to travel
• Self-driven and proactive nature
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Willing to work of Customer Time Zone

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