Customer Support & Success Executive

We are currently looking for a customer success manager, who can sustain business growth and profitability by maximizing value. If you have the ability and skillset required for the job, apply now!!

We are currently looking for a customer success manager, who can sustain business growth and profitability by maximizing value. If you have the ability and skillset required for the job, apply now!!

Key responsibilities:

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through improving customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
  • Develop and manage client portfolios.
  • Minimize customer churn
  • Aid in product design and product development

Qualifications:

  • Post graduate degree in Sales or Marketing Management or relevant field

Work experience:

  • Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role

Other requirements:

  • Good interpersonal, presentation, and communication skills
  • Strong customer service orientation
  • Analytical skills and the ability to recognize the demands on the side of the clients.
  • Willingness to travel
  • Self-driven and proactive nature
  • Demonstrate leadership qualities
  • High computer literacy and ability to learn new software
  • Willing to work of Customer Time Zone

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