Customer Support & Success Executive

We are currently looking for a customer success manager, who can sustain business growth and profitability by maximizing value. If you have the ability and skillset required for the job, apply now!!

Key responsibilities:

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through improving customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
  • Develop and manage client portfolios.
  • Minimize customer churn
  • Aid in product design and product development


  • Post graduate degree in Sales or Marketing Management or relevant field

Work experience:

  • Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role

Other requirements:

  • Good interpersonal, presentation, and communication skills
  • Strong customer service orientation
  • Analytical skills and the ability to recognize the demands on the side of the clients.
  • Willingness to travel
  • Self-driven and proactive nature
  • Demonstrate leadership qualities
  • High computer literacy and ability to learn new software
  • Willing to work of Customer Time Zone

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