Unless you’ve been living under a rock or hibernating, you have probably heard of, or even used this amazing new technology called Augmented Reality. If you have seen many futuristic science fiction movies, you probably have an idea of what some of the goals are for the AR industry. Augmented Reality has applications in almost every field; from healthcare to real estate there is room to implement AR. AR can be implemented in almost any industry, and it’s being done right now!
One of the most modern ways to communicate, teach, and learn is through augmented reality (AR). As an overview, AR utilizes technology to improve upon how our senses perceive things in the real world. So, how will these emerging technology impact customer support? Let’s roam.
Augmented Reality Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. No matter if it is for customer or field support.
The Augmented Reality Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. All these things are done using a tool called Plutomen ARMS.
PLUTOMEN ARMS is basically a tool used for remote support using AR. It is a most sophisticated real-time solution for any cases like real-time lack of experience, machine downtime, production dilemma, industry bottlenecks, repairing home appliances etc. Plutomen ARMS can be used in medical, military, manufacturing companies, education, utility companies, consumer electronics brand, aviation, manifold and so on.
With Plutomen ARMS, one can solve problems remotely with smartphone, tablet and smart glasses. AR software allows us to intervene remotely, in real-time, carry out ordinary maintenance procedures or resolve technical failures. Thanks to the use of wearable devices, remote experts can accurately diagnose the problem and find a solution, reduce the time spent to understand the problem and avoid unnecessary travel expenses. The unique aspect introduced by this augmented reality solution lies in the possibility given to remote experts to observe the problem that arises at the location of any customer in real-time, without moving from their desk.
Implement knowledge where you require it. The knowledge of an expert always becomes a guiding light. The One-button solution becomes a bridge between an expert and a technician. Real-time video support provides you a live discussion desk.
Suppose you have one of your machines stopped and the assembly line too. Now, you can’t proceed further without coming up with a solution. Usually, you will either go with the instruction manual to solve it or go searching for a technical expert. Manuals can’t be of much help always during such problems. And the technicians might take some hours or maybe a day or two to get the problem fixed. You will then instantly call the service engineer to be present at our premise and ask him to resolve the situation ASAP.
What will happen now? It will take a day or two to resolve. During this, the whole assembly line is stuck & you need to bear the production loss. Is traditional problem-solving method works in this hi-tech era? Absolutely not!
For such circumstances, we have Plutomen ARMS. Grab your phone and call an expert. With visual support, the expert will guide you through live indication. This speeds up the resolution process.
To get rid of this traditional problem-solving method, it’s time to implement Plutomen ARMS.
Plutomen ARMS can be used on mobile phones, tablets, PCs and wearable smart glasses.
In the recent technological era, the most popular companies are adopting the AR technology to get the effective way of working and a better understanding of problems.
NASA is using HoloLens AR headsets to build its new spacecraft faster. Lockheed Martin engineers wear the goggles to help them assemble the crew capsule Orion—without having to read thousands of pages of paper instructions.
In the automotive industry, Bosch created a development platform (CAP) that allows for device-independent AR applications. In a field of study at Bosch Car Service workshops, they discovered that the use of AR applications achieved a time savings of 15 percent and allowed mechanics to see the location of hidden components along with instructions and repair guides. This helps to avoid undertaking any unnecessary disassembly and assembly work. CAP also allows for the development of training applications as well.
To assist engineers installing electrical wiring on an aircraft, Boeing developed and tested its own AR technology to provide real-time, hands-free, interactive 3D wiring diagrams right before engineer’s eyes. During the testing phase, Boeing has theorized that the AR technologies have shown a 90 percent improvement in first-time quality and a 30 percent reduction in the time required completing the job.
AR remote support means that the technician can remote into the end-user device even if they aren’t there.
The primary use case for an AR remote support solution is to provide routine maintenance and support to your client’s devices. As opposed to attended remote support which provides support to users in need of immediate help, unattended remote support can be used to manage an IT infrastructure, install updates, and even troubleshoot non-urgent issues.
Suppose there is a machine downfall at your manufacturing plant due to some technical issue. To resolve the issue you have to call the technicians to get the problem solved that would cost you money as well as the process is time consuming. Now with Augmented Reality based Remote Assistance you just have to follow simple steps:
Remote assistance levels up your customer service by allowing your support to access the faulty machines right off the first interaction. This speeds up resolution and leaves the customers satisfied.
Probably the most important aspect of adopting this system is the capability to provide instant support. Your IT team can quickly provide technical support to customers, suppliers, and employees on demand. It doesn’t require installation and complex set up operations for end users to perform.
This software provides an efficient solution for remote support. Almost every aspect of the network can be monitored and managed in real time from a single location. It provides easy access from anywhere in the world and also empowers your staff to work remotely.
Hiring a remote technical support service will cost you less than employing more full-time, on-site staff who provide the same type of service. By having a remote support software, technicians can work remotely. Additionally, it eliminates the cost of travel—both the time it takes to reach the customer’s location and the transportation expenses—by providing a prompt response to a support request.
When visiting your customer’s location, you have to be dependent on a time that’s convenient for them. Agreeing on a schedule involves a back and forth of available time. By using the remote support unattended access, you can provide technical support even when the client is not available.
Providing technical support remotely doesn’t disrupt your client’s schedule. Some of them may not even want technicians to travel to their location, but it would be a challenge to effectively fix the technical issue by providing step-by-step guides alone, especially with no visual cues. Hence, using a remote support solution ensures you don’t get in the way of your client’s work or day. Furthermore, you get to provide a solution in your own controlled environment with access to resources you need. You may even handle multiple clients at a time.
With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement remote assistance AR. In fact, the 2018 Gartner Hype Cycle for Emerging Technologies names augmented reality as an emerging technology mega-trend, showing promise in delivering a high degree of competitive advantage over the next 5-10 years. It suggests that enterprises and technology innovation leaders explore AR to understand the future impacts to their business. As Apple CEO Tim Cook told analysts during a fourth-quarter earnings call, “AR is going to change everything.”
Power your people with Putomen’s Augmented Reality based Remote Assistance Solution. If you have any questions or need further details, simply fill out the form or email us firstname.lastname@example.org and we will get back to you within few days.