How can Your Frontline Workers Drastically Benefit from Scheduled Calls While Troubleshooting Remotely?

Keyur Bhalavat
Keyur Bhalavat Author By

To get their quick MRO jobs done, a remote team must engage with frontline workers using various digital means, all of which go under the umbrella term “remote collaboration.” Many technologies are used for distant communication and collaboration, from the most basic methods like email and chat to more complex remote work environments like unified digital workplace platforms. The basis of any successful team is strong communication, which is especially important for distributed teams that don’t often convene.

Think about all the possible interactions that can arise between coworkers who share an office. For example, they participate in regular group activities such as meetings and brainstorming sessions, socialize with coworkers during breaks, and casually approach someone at their desk when they have questions.

But if you don’t share an office with your coworkers and rarely, if ever, engage with them in person, how do you help them troubleshoot a problem? Yes, it can be difficult for sure, but not impossible. You must be wondering how isn’t it? Well, companies are increasingly turning to cutting-edge technologies, such as augmented reality (AR), to provide remote support to their remote workers with the option of scheduled calls.

Because of AR device agnostic compatibility to connect the factory floor to corporate offices, this technology is proving to be the most cost-effective and time-efficient option for industrial businesses. Let us look at all the benefits a frontline worker can have from these scheduled calls during a serious troubleshooting process.


1. Lesser Downtimes

Costly downtime needs no staring in a video. Billable business hours can be wasted if employees waste time waiting for guidance on how to solve a problem, repair a machine, or manage a task.

Also, the “traditional backup” that many companies claim to have for their systems isn’t precisely a time-saving measure. Depending on the amount of information to be restored, it could take several days. Therefore, industries must invest in the right technologies to ensure the availability of mission-critical applications.

A platform like Plutomen Connect can be a boon for remote team communication. Because scheduled calls through an AR-based platform can reduce the frequency of unplanned outages and speed up recovery times. So how does it all work?

Remote assistance through augmented reality begins with a request, generally from a field worker, and continues with remote guidance and solutions from an expert. For example, when diagnosing and fixing an issue, the expert will utilize the camera and screen of their own mobile device in addition to the field technician’s device.

Augmented reality can be helpful in manufacturing to keep technicians focused on their work and reduce downtime. The option of scheduled calling helps even talk to a support team because of the technology.

However, things were not that easy in the past, and repairing a machine often necessitated calling in several experts or consulting a manual.


2. Enhanced Real-time fix rates

Maintaining a high percentage of first-time fixes is a goal for any company. This entails avoiding the time and money wasted on extra site visits. Disruptions to operations and a general lack of expertise in the field are also issues. Several issues contribute to the relatively low rate of successful repairs the first time around. Enterprises recognize these challenges and aim to address them in tandem with the introduction of cutting-edge technologies like Plutomen Connect.

There is hard evidence that augmented reality helps businesses increase their rate of first-time fixes. As a result, companies across various industries are adopting AR to help their field technicians with challenging tasks.

Whenever an industry experiences a problem, no matter how unlikely, it needs to dispatch an expert to the scene, sometimes multiple times. Site visits not only disrupt regular business operations but also incur expenses that the company ultimately bears.

Also, factoring in how much time was invested or how readily available the expert was. To solve complex problems, field teams often need more information than they have. Again, expert consultation with the field worker to discuss and resolve issues can help reduce this. But, again, solving these issues the first time around, with no follow-up questions, is crucial.

Remote Support via Augmented Reality establishes a two-way communication channel between an expert and a field worker. This remote support’s time and money savings make it possible to collaborate remotely in real-time.

With AR, field workers always have the proper knowledge and guidance from experts right at their fingertips, increasing the likelihood of a successful first-time fix. In addition, having a workforce equipped with permanent knowledge and remote team communication tools; that aid in easily recognizing the problem and finding a solution significantly increases the percentage of issues that are fixed the first time around.

When experts use Augmented Reality for Remote Support, they can see high-definition visual displays of how field workers perform on a given task and adjust their training accordingly.

Using AR Remote Support’s session archiving feature to save fixes applied to previous problems is another way to boost your fix-it-the-first-time rate, as you’ll have access to those fixes again should you ever reencounter the same problem.


3. Real-time instructions

Using augmented reality to perform remote operations is a game-changer for the maintenance industry. Multiplexers, transceivers, transmission lines, and so on can all benefit from having QR markers placed on them to facilitate efficient maintenance.

Supportive data, such as equipment specifications, date of previous inspections, maintenance instructions, and repairs made, are readily available in AR for systems and devices like radio, cables, and electromagnetic systems.

To better serve their customers, Bosch Car Service centers have been utilizing augmented reality solutions for managing remote teams. It has directional arrows that point to the hidden parts of the car so you can find them.

Additionally, it displays on-screen guidance for mechanics regarding the steps to take or tools to employ to rectify the issues. According to the company report, a 15% reduction in time auto mechanics spend on each stage of MRO activities was reported in the last year alone.



The golden standard used to be providing support personally. Even customers who prefer to “wing it” often require assistance, as knowledge bases and FAQs can only go so far in solving their problems. Scheduled calling based on Augmented Reality is quickly becoming the next revolutionary technology, changing how employees communicate and collaborate during problem-solving. Support experts can interact with frontline employees in meaningful ways using the augmented reality platform at Plutomen Connect, allowing immediate problem resolution. So what are you waiting for? Schedule a demo of our augmented reality products, and one of our specialists will give you a comprehensive rundown.



1. Does remote work led by AR technology let you capture images?

Yes, Plutomen Connect allows you to record calls and screen captures for later review. In addition, all registered users can quickly and easily access the gallery, where they can view the screenshots and videos they have captured.

2. How do you manage teams with an AR-enabled platform?

Plutomen’s augmented reality remote support allows you to transcend physical distance and provide assistance to your global enterprise team from anywhere. To ensure that communication issues do not slow down your business, having a centralized system that allows you to take calls, invite guests, and chat with other team members is helpful.

3. Are live calls through an AR-enabled platform secure? 

Yes, live calls through Plutomen connect are very secure and let everyone stay on the same page. In addition, safe chatting options make it possible to send and receive media files of any kind.

4. Is video recording possible with remote team communication tools?

Yes, with Plutomen Workflow, those crucial moments can be captured on the fly, then filed away in a gallery and labeled for easy retrieval later. Additionally, the next time you need to perform an audit or inspection, you can do so without interrupting your day by simply watching the previously recorded video calls.

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