Transforming Telecom Sector with ‘Augmented Reality’!

Keyur Bhalavat
Keyur Bhalavat Author By

Multiple commercial activities, including repair & maintenance, troubleshooting, and operational excellence, will transform with augmented reality in telecom industry.  

Telecommunications services are at the heart of various business systems such as healthcare, logistics, manufacturing, automotive, customer support, marketing, and sales. In today’s technology-driven world, telecom companies provide uninterruptible services. They enable enterprises to communicate with their partners, vendors, suppliers, and customers. However, a power loss or equipment malfunction can interrupt the entire service cycle. Telecom companies regularly conduct audits and inspections to keep up with the tedious challenge. On the other hand, troubleshooting, operations, audits, and inspections can become very time-consuming and costly as telecom equipment becomes more complex over time.  

Businesses can solve various maintenance problems by using augmented reality in telecommunications. Immersive technology like augmented reality and virtual reality can make the MRO process easier and faster. In the same way, immersive technologies can help businesses streamline employee training and field service management processes. Additionally, immersive technologies give company executives encrypted and employees a hands-free and interactive way to interface with corporate communications. Telecom companies are interested in implementing augmented and virtual reality because of these advantages. Let’s dive into the critical advantages of AR in telecom industry.  

New-edge technologies : Augmented Reality in Telecom Industries!  

Telecommunications firms that provide services for other innovative technical solutions are working hard to keep up with the market’s rapid evolution. One of their top priorities is maintaining the highest possible level of customer service.  

Telecommunications are now at the heart of many systems that keep humanity alive daily -logistics, healthcare, emergency response services, industrial crisis, and enterprise networks, to name a few. Their continuous servicing is essential to the smooth operation of our technology-driven society. As a result, the proper operation of the telecommunications equipment is critical.  

The Problem  

Telecommunications equipment is becoming more sophisticated as technology advances. Its inspection and emergency repairs require highly qualified technical specialists who are exceptionally trained to handle such complex MRO and troubleshooting for this equipment. Unfortunately, the expense of such an industry expert to travel and visit your site or offer advice or employee training is usually relatively high.  

As a result, the number of professionals capable of executing the required degree of equipment inspection is restricted. Often, such industry experts are soon to retire and cannot transfer knowledge to new-age engineers or travel frequently to the plant. 

The AR Solution for Telecom Industry 

Using augmented reality, these telecom enterprises can easily overcome these frequent breakdowns and downtimes and offer much faster and more accurate resolutions almost the first time. With augmented reality (AR) technology, frontline technicians get visual guidance with AR annotations. With device-agnostic capabilities, all frontline teams can now remotely collaborate anytime, anywhere.  

The apparent advantages are the time-saving mission-critical emergencies that can be handled in a matter of minutes with AR remote assistance. Furthermore, the expenditures are significantly reduced each time travel is eliminated. 

Another benefit of remote collaboration and assistance is that the frontline team can “visit” and resolve more breakdowns. The AR-based frontline workers platform allows numerous jobs to be completed simultaneously, making the MRO process more streamlined and boosting productivity.  

Benefits of Augmented Reality in the Telecom Industry  

In the telecommunications sector, the introduction of Augmented Reality will alter the industry in the following ways:  

Business Perception  

With the use of analytics, telecom businesses utilize AR business intelligence tools to get insights into their daily operations. Compared to traditional methods, AR headsets can deliver complex business data in a more user-friendly style. As a result, business leaders can use business analytics to spot changing market trends and forecast their company’s performance. In addition, company executives may establish effective business strategies based on such information to enhance core operations, develop new products, manage financial assets, and track overall productivity improvement ratios. As a result, AR-based business intelligence can assist business leaders in quickly grasping numerous business aspects of their company.  

Workforce AR Training   

Telecom companies can create AR-powered employee training programs. Such applications can prepare personnel for diverse scenarios by simulating real-world conditions in a 360-degree virtual environment. Businesses can learn about their employees’ strengths and shortcomings and evaluate their performance based on these training sessions. Organizations can construct customized AR-enabled training programs that focus on each employee’s issues by collecting data about each employee. Organizations can help their employees’ overcome problems by exposing them to complicated scenarios that put their abilities to the test. 

Remote Assistance  

Field technicians may require additional assistance when servicing sophisticated equipment or dealing with network issues. In most circumstances, field technicians will bring in experts for assistance, which will add time to the procedure. Furthermore, other field technicians may be unable to assist because they are preoccupied with other chores. As a result, telecom companies require a dependable solution to this issue.  

Field technicians may be able to arrange a two-way audio and video session with an expert using augmented reality in telecoms. Equipment professionals can spot flaws in the equipment in real-time via AR-enabled sessions. Equipment experts can advise frontline workers through equipment repairs and monitor the entire process based on observations and AR annotations.  

Digital Manuals for the Equipment  

With QR markers, augmented reality headsets can obtain vital information about specific equipment. For example, scanning a QR code placed on a machine using an AR-enabled smartphone or headset will display instruction manuals, specifications, and other important information about the device. Telecom companies might use such solutions to instruct their personnel on operating new equipment. Employees can also interact with the augmented reality content to get more information about a machine. As a result, businesses will be able to educate their staff about various devices through an interactive and hands-on experience, thanks to augmented reality in telecom.  

Remote Maintenance  

With AR headsets, maintenance instructions, prior inspection dates, and repair histories may be accessed using QR codes placed on various equipment. Technicians and other employees can execute routine maintenance chores using this information. In addition, guided instructions can also be included in QR codes to assist personnel in regular maintenance activities. As a result, augmented reality technology can show critical equipment-related information hands-free and interactive. 

The Big & Better Future Ahead! 

The challenges and tedious MRO problems post-COVID world just got unavoidable. This new era ensures that critical services such as repair, maintenance, operation, and emergency troubleshooting in industrial set-up can be seamlessly taken care of with innovative emerging technology like Augmented Reality. Immersive technology, such as AR, will be the next step in telecom companies’ digital transformation.   

It is undeniable that AR opens up a plethora of new commercial options for all stakeholders in the ecosystem. Still, it is also critical in increasing the efficiency and productivity of telecom operations. As a result, telecom companies are attempting to realize the full potential of AR.  

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